Reference

Open legal terms before your account

Before you open an account, our legal terms explain eligibility, wallet records, privacy requests and account security in one place.

Eligibility depends on local lawDANA, OVO, GoPay, QRIS recordsAccount data request pathSupport 10:00-02:00 WIB
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alilabola Open legal terms before your account
CONTACT PATHS

Contact us about legal requests

Legal questions need a clear channel, not a general chat loop. We route account-rights requests, data corrections and terms questions to support staff who can check your account ID, wallet trail and recent login device before replying. Please do not send passwords or one-time codes; we will never ask for them in a legal request.

Team online

Live chat

Use the chat bubble after login between 10:00 and 02:00 WIB. Tell us the request type, your account ID and the date of the transaction or login record you want us to check.

Email request

Send legal account requests to support through the contact address shown inside your profile area. Include your registered mobile number, wallet method, and a short description so we can route it correctly.

Profile path

For detail changes, head to Account > Profile > Security before contacting us. That path shows your current mobile number, password update area and device sign-in status for quicker checking.

DATA CONTROLS

Manage your data and account records

Legal care is practical: we limit who can view your account record, keep wallet references tied to your account, and use cookies to support login, session safety and language display.

Account verification

Before we release or correct account details, we may ask you to confirm your registered mobile number, recent wallet method, or last login device. This keeps legal requests tied to the right account.

Wallet record handling

DANA, OVO, GoPay and QRIS references are stored as wallet records linked to your account activity. We use them to match funding, withdrawal checks and dispute questions you send us.

Cookie use

Cookies help us keep you signed in, remember display choices and detect unusual session changes. You can clear cookies in your browser, but you may need to log in again afterward.

Retention approach

We keep account and wallet records only as long as needed for account operation, legal requests, dispute handling and security checks. If a record is no longer needed, we remove or reduce it.

Access requests

You can ask what account data we hold by contacting support from your logged-in account. We may verify your identity first, then explain what can be shared and what must stay restricted.

Security changes

Use Account > Profile > Security to update your password or check active access. If you see a login you do not recognize, contact chat during support hours with the time shown.

Ask legal questions before you join

These answers cover the legal points we get asked about before and after account creation. They focus on account eligibility, data requests, wallet records, cookies and contact routes. If your question includes a specific transaction, include the date and method so we can check the record.

Our account terms apply once you create an account, confirm your mobile number and use the lobby or wallet. Access to any game or wallet function depends on local law.

Contact us from your logged-in account and state that you want account data access. We may verify your mobile number, recent wallet method and login device before sharing eligible details.

Yes, start at Account > Profile > Security for details you can edit directly. For items that need support checking, send the correct detail and a reason from the contact path inside your account.

Those methods create wallet references that may be needed for account checks, withdrawal matching and dispute handling. We link those records to your account so support can trace a specific request.

Yes, account activity includes sessions in Andar Bahar, Mines, Football Betting, Rocket Crash, Bingo and Fish Hunter. Game logs may be checked when you raise a balance, access or account dispute.

Cookies support login status, session safety and display choices. If you clear them, you may need to sign in again, and some security checks may ask for fresh confirmation.

Use live chat from 10:00 to 02:00 WIB or the contact address shown in your profile area. Include your account ID, request type and any wallet date involved.

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