Reference

Open Your Privacy Policy Before Account Setup

DANA, OVO, GoPay and QRIS privacy records are explained here before you open your account, so you know what we collect and why.

DANA data checksOVO receipt logsGoPay wallet recordsQRIS consent trailSupport 10:00-02:00 WIB
alilabola Open Your Privacy Policy Before Account Setup
CONTACT ROUTES

Check Privacy Contacts Before You Share

Privacy requests should reach the right team on the first attempt. We separate account access help, wallet-record questions and data-change requests so your message does not sit in the wrong queue. Use the same phone number or email address linked to your account whenever possible. If you contact us about a DANA, OVO, GoPay or QRIS record, include the transaction time and reference code, not your app password.

Team online

Live chat privacy queue

Live chat runs from 10:00 to 02:00 WIB for account privacy questions. We may ask you to confirm your registered phone number before discussing wallet records, cookie sessions or device alerts.

Email data requests

Send data access, correction or deletion requests by email using the address connected to your account. Add a clear subject, such as account data request, so we can route it without exposing details in chat.

Account centre path

Use Account > Profile > Privacy to view editable details before contacting us. Name, phone, email and notification choices can be checked there, while wallet-reference changes need a support review.

DATA CARE

Browse alilabola Data Controls and Retention

We write this policy around the account actions you actually take: opening an account, logging in, adding a wallet, joining a table, reading messages and asking support for help.

Account profile data

We collect details you enter during account setup, such as name, phone number, email address and username. These help us identify your account, contact you about privacy requests and protect access.

Wallet and receipt records

DANA, OVO, GoPay and QRIS records are stored as transaction references, timestamps and account-matching details. We use them to confirm wallet activity and resolve disputes, not to access your wallet app.

Cookies and device signals

Cookies keep your session active and help us spot unusual sign-ins. We may record browser type, device model, IP range and the Account > Profile > Privacy choices you save.

Game activity records

Activity in Andar Bahar, Mines, Football Betting and Rocket Crash may create time, stake, round and session records. Those records support account history checks, privacy requests and dispute tracing.

Retention and closure

We keep account and wallet records while your account remains active and for a reasonable period after closure when needed for disputes, security checks or legal requests that depend on local law.

Correction and deletion checks

If you ask us to correct or delete data, we first confirm account ownership. Sensitive requests may require a phone check, email reply or matching wallet reference before any change is made.

Discover Your Privacy Choices Here

These answers explain how the Privacy Policy works when you open an account, connect a wallet, use the lobby or contact support. We keep the answers practical because privacy questions usually arrive when you need a clear next step. If your issue includes a DANA, OVO, GoPay or QRIS record, keep the reference code ready before you contact us.

We collect the details you provide, such as name, phone number, email address and username. We also record account creation time, device signals and security checks so we can manage access and privacy requests.

We keep wallet references to match deposits, withdrawals and disputed transactions to your account. The record usually includes timestamp, amount, channel name and reference code, not your wallet app password or private app login.

Yes. Start with Account > Profile > Privacy to check editable details. If the change affects name, phone, email or wallet references, support may ask for account ownership proof before updating the record.

Cookies help keep your session active, remember privacy choices and flag unusual sign-ins from a new browser or device. You can clear cookies in your browser, but you may need to log in again.

We share wallet records only when needed to process transactions, investigate disputes, secure your account or respond to valid legal requests where local law permits. We do not sell your account or wallet data.

We keep account records while your account is active and for a reasonable period after closure when needed for security, dispute handling or legal requirements. Retention can vary because access depends on local law.

Contact live chat between 10:00 and 02:00 WIB or send email from your registered address. Tell us whether you want access, correction or deletion, then complete the ownership check we request.